Retail Sales Leader: Elevate Sales & Customer Experience

EXPRESS; Byron Township (MI); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Leader for Express stores in Michigan to lead sales floor and stockroom operations. You will coach associates, deliver exceptional customer experiences, and ensure smooth daily operations, including training, scheduling, and adherence to policies.

You will work with store leadership to optimize performance, manage merchandising flow, and support omni-channel activities while promoting a positive, sales-driven environment.

Qualifications

• Experience in delivering in-store customer experiences.
• Strong verbal and written communication.
• Proven ability to lead and train store team.
• Knowledge of store operations, policies and promotions.
• Comfort with using iPad and POS registers.

Responsibilities

• Drive daily store operations on the sales floor and in the stockroom.
• Coach and develop associates to maximize sales and service.
• Partner with Store Management to review performance and feedback.
• Train staff on operations, product knowledge, and policies.
• Create schedules to ensure great customer coverage and checkout.
• Support merchandise flow and omni-channel activities.
• Resolve customer issues toward positive outcomes.
• Model the Express customer experience in all interactions.

Skills

Customer service

Communication

Team leadership

Retail operations

iPad/Registers proficiency

Nights/weekends availability

Education

High School or Equivalent

Tools

POS systems

Job description

PHOENIX is seeking a Retail Sales Leader for Express stores in Michigan to lead sales floor and stockroom operations. You will coach associates, deliver exceptional customer experiences, and ensure smooth daily operations, including training, scheduling, and adherence to policies.

You will work with store leadership to optimize performance, manage merchandising flow, and support omni-channel activities while promoting a positive, sales-driven environment.