Retail Sales Leader: Elevate In-Store Experience

EXPRESS; Wauwatosa (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX Retail, LLC, operating the EXPRESS and Bonobos brands, is seeking a Retail Sales Leader in Wisconsin. The role drives floor and stockroom operations, trains associates, and delivers outstanding in-store experiences for customers.

You will coach, schedule, and support store teams, ensuring coverage, product knowledge, and adherence to policies while promoting omni-channel initiatives and a high standard of service.

Qualifications

• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements
• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Communication

Sales accountability

Team collaboration

multitask handling

Education

High School or Equivalent

Job description

PHOENIX Retail, LLC, operating the EXPRESS and Bonobos brands, is seeking a Retail Sales Leader in Wisconsin. The role drives floor and stockroom operations, trains associates, and delivers outstanding in-store experiences for customers.

You will coach, schedule, and support store teams, ensuring coverage, product knowledge, and adherence to policies while promoting omni-channel initiatives and a high standard of service.