Retail Sales Leader: Coach, Optimize & Wow Customers

EXPRESS; Paramus (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) with Company match

Employee discount

Job summary

PHOENIX Retail, LLC, operating the Express brand, seeks a Retail Sales Leader in Garden State. You will drive store operations, coach associates, and deliver exceptional in-store experiences for customers across floor and stockroom areas.

Lead with product knowledge and adherence to policies while supporting omni-channel initiatives. The role requires strong communication, motivation, and the ability to train teams, with duties spanning scheduling, checkout oversight, and merchandising execution

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Sales leadership

Coaching

Team collaboration

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating the Express brand, seeks a Retail Sales Leader in Garden State. You will drive store operations, coach associates, and deliver exceptional in-store experiences for customers across floor and stockroom areas.

Lead with product knowledge and adherence to policies while supporting omni-channel initiatives. The role requires strong communication, motivation, and the ability to train teams, with duties spanning scheduling, checkout oversight, and merchandising execution