Retail Sales Leader: Elevate Customer Experience & Team Growth

Express; Gloucester Township (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Rx, dental and vision

401(k) and Roth 401(k) with Company 0%

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, home to Express, is seeking a Retail Sales Leader for the Gloucester Premium store. You will drive daily floor and stockroom operations, coach associates, and deliver an exceptional in-store shopping experience for customers.

You will develop teams, monitor service levels, manage scheduling, and support product launches and visual standards, aligning with Express policies to maximize sales and reinforce the brand’s modern, confident style.

Qualifications

• Education: High School or Equivalent.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Proficient in use of technology (iPad, registers).
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Retail experience

Customer service

Communication

Teamwork

Multitasking

Education

High School or Equivalent

Tools

iPad

Cash registers

Job description

PHOENIX Retail, LLC, home to Express, is seeking a Retail Sales Leader for the Gloucester Premium store. You will drive daily floor and stockroom operations, coach associates, and deliver an exceptional in-store shopping experience for customers.

You will develop teams, monitor service levels, manage scheduling, and support product launches and visual standards, aligning with Express policies to maximize sales and reinforce the brand’s modern, confident style.