Retail Sales Leader: Elevate Experience & Performance

EXPRESS; Livermore (CA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Pharmacy coverage

Dental coverage

Vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our Express location in San Francisco Prem. The role focuses on developing associates, maximizing sales, and delivering exceptional customer experiences in a fast-paced retail environment.

You will coach teams, manage daily store operations, and ensure alignment with policies, promotions, and visual standards while driving omni-channel initiatives and a strong customer service culture.

Qualifications

• High School diploma or equivalent.
• 1 year of retail experience preferred.
• Proficient with iPad and cash registers.
• Ability to work nights, weekends, and non-business hours.
• Physical requirements met.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Communication

Teamwork

Sales accountability

Multitasking

Education

High School or equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our Express location in San Francisco Prem. The role focuses on developing associates, maximizing sales, and delivering exceptional customer experiences in a fast-paced retail environment.

You will coach teams, manage daily store operations, and ensure alignment with policies, promotions, and visual standards while driving omni-channel initiatives and a strong customer service culture.