Retail Sales Leader — Elevate Customer Experience

EXPRESS; City of Niagara Falls (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Express brand location in Niagara Falls to drive daily store operations, coaching, and exceptional customer service on the sales floor and in the stockroom.

You will train associates, optimize scheduling, and oversee checkout and inventory flows while delivering a great in-store experience and achieving sales goals. Experience in retail and strong communication skills are required.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Drive store operations on the sales floor and in the stockroom
• Train associates and deliver a great in-store shopping experience for customers
• Develop and motivate associates to maximize sales potential
• Provide in-the-moment coaching to ensure efficient floor operations and customer service
• Oversee checkout experience and merchandise flow (shipment, replenishment, omni-channel)
• Build effective schedules and promote an environment focused on customer experience
• Resolve customer service issues to a positive outcome
• Lead and model the customer experience and product knowledge

Skills

Retail sales

Customer service

Team leadership

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Express brand location in Niagara Falls to drive daily store operations, coaching, and exceptional customer service on the sales floor and in the stockroom.

You will train associates, optimize scheduling, and oversee checkout and inventory flows while delivering a great in-store experience and achieving sales goals. Experience in retail and strong communication skills are required.