Retail Sales Leader: Customer Experience & Growth

Michaels of Canada; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Health insurance (medical, dental, and

Telemedicine

Flexible Spending Accounts

Commuter benefits

Tuition assistance

Adoption assistance

Insurance options

Employee discounts

Job summary

The Michaels Companies, Inc. in Florida is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience.

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. You will coach the team on selling behaviors, manage Manager-on-Duty coverage, optimize POS usage, supervise events and services, and drive

Qualifications

• Minimum 3+ years retail leadership experience.

Responsibilities

• Lead and manage SOPs and company programs to ensure compliance with laws and requirements.
• Ensure execution of policies, uphold store conditions and results.
• Coach customer experience and selling behaviors to boost conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and operational continuity.
• Oversee POS and Self-Checkout usage to support transactions and customer service.
• Oversee balloons, birthday party operations, and in-store programs.
• Promote and enroll customers in the Loyalty Rewards Program for retention.
• Champion MCC/Extend services and protection plans.
• Drive sales and omni-channel excellence, including BOPIS and Same Day Delivery.
• Support Custom Framing operations and coordination with the frame shop.
• Train and develop the team through onboarding and ongoing skills training.
• Partner to maintain Asset Protection and reduce shrink.

Skills

Retail leadership

Tools

POS systems

Job description

The Michaels Companies, Inc. in Florida is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience.

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. You will coach the team on selling behaviors, manage Manager-on-Duty coverage, optimize POS usage, supervise events and services, and drive