Retail Sales Leader — Elevate Customer Experience & Store Ops

Michaels Stores; Naperville (IL); On-site; USD 22,041 - 30,582; Full time

Job summary

Michaels Stores in Naperville, Illinois is seeking a retail leader to assist the Store Manager in maintaining compliance with standard operating procedures and company policies. This role emphasizes driving customer experience and operational excellence while providing leadership on the sales floor.

The ideal candidate will have a minimum of 3 years of retail leadership experience. Responsibilities include training team members, enhancing customer loyalty, and promoting in-store programs.

Competitive pay range of $16.00 - $22.20 per hour offered.

Qualifications

• 3+ years of experience in a retail leadership role.

Responsibilities

• Assist Store Manager in managing adherence to SOPs and programs.
• Ensure execution of Company policies and maintain store conditions.
• Model customer experience behaviors and drive satisfaction.
• Provide Manager-on-Duty coverage and maintain operational continuity.

Skills

Retail leadership

Customer experience coaching

Sales driving

Training and development

Job description

Michaels Stores in Naperville, Illinois is seeking a retail leader to assist the Store Manager in maintaining compliance with standard operating procedures and company policies. This role emphasizes driving customer experience and operational excellence while providing leadership on the sales floor.

The ideal candidate will have a minimum of 3 years of retail leadership experience. Responsibilities include training team members, enhancing customer loyalty, and promoting in-store programs.

Competitive pay range of $16.00 - $22.20 per hour offered.