Retail Sales Leader: Elevate Customer Experience & Sales

Michaels; Virginia (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) with match

Tuition assistance

Job summary

Michaels is hiring a Sales Manager for the DC-ARCOLA/DULLES, VA area. The role focuses on leading a high-performing selling culture, guiding front-end operations, and ensuring excellent customer experiences.

You will coach teams, manage POS and Self-Checkout, and drive omni-channel services like BOPIS and Same Day Delivery. The position requires 3+ years of retail leadership and entails managing daily operations, inventory, and customer interactions while upholding brand standards.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching and developing store teams.
• Proven ability to drive customer experience and sales at front-end.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Drive KPIs through coaching and day-to-day execution.
• Manage MOD coverage and floor leadership.
• Promote loyalty programs and protection plans.
• Support omni-channel services (BOPIS, Same Day Delivery).
• Train and develop team members in assigned departments.

Skills

Retail leadership

Customer experience

Coaching

POS operations

Omni-channel service

Asset protection

Tools

POS systems

Self-Checkout systems

Job description

Michaels is hiring a Sales Manager for the DC-ARCOLA/DULLES, VA area. The role focuses on leading a high-performing selling culture, guiding front-end operations, and ensuring excellent customer experiences.

You will coach teams, manage POS and Self-Checkout, and drive omni-channel services like BOPIS and Same Day Delivery. The position requires 3+ years of retail leadership and entails managing daily operations, inventory, and customer interactions while upholding brand standards.