Retail Sales Leader: Customer Experience & Ops

Michaels Stores; Bowie (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discount

401(k) match

Medical coverage

Job summary

Michaels Stores in Bowie, MD is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results and deliver an engaging customer experience.

You will coach teams, oversee front-end and service operations, ensure SOPs and brand standards, and support omni-channel processes such as BOPIS and Same Day Delivery. Minimum 3+ years of retail leadership, and ability to work nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.
• Strong communication and coaching skills.
• Ability to lead in a fast-paced environment.

Responsibilities

• Lead store operations and ensure SOP compliance.
• Coach team on selling behaviors and customer experience.
• Oversee POS and Self-Checkout usage to support transactions.
• Drive omni-channel fulfillment, including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards program to boost retention.
• Manage store events and programs and partner with departments.

Skills

Leadership

Customer experience

Coaching

Operations management

Sales driving

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Bowie, MD is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results and deliver an engaging customer experience.

You will coach teams, oversee front-end and service operations, ensure SOPs and brand standards, and support omni-channel processes such as BOPIS and Same Day Delivery. Minimum 3+ years of retail leadership, and ability to work nights, weekends, and early mornings are required.