Retail Sales Leader: Elevate Customer Experience & Results

Michaels Inc.; Joliet (IL); Hybrid; USD 22,000 - 31,000; Full time

Job summary

The Michael's Companies in Joliet, IL, is seeking a Store Sales Manager to lead front-end and service operations, coaching teams to deliver an engaging customer experience and consistently meet selling KPIs.

You will ensure SOP compliance, manage POS and checkout processes, drive omni-channel services like BOPIS and Same Day Delivery, promote loyalty programs, and maintain asset protection while developing staff.

Qualifications

• 3+ years of retail leadership experience.
• Ability to stand for long periods and move throughout a store.
• Willingness to work nights, weekends, and early mornings.

Responsibilities

• Assist Store Manager in SOPs and Company programs compliance.
• Model customer experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty (MOD) coverage and floor leadership.
• Oversee POS and Self-Checkout operations and customer support.
• Promote Loyalty Rewards Program and Extend services to customers.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service

Team coaching

POS systems

Tools

POS systems

Self-checkout

Job description

The Michael's Companies in Joliet, IL, is seeking a Store Sales Manager to lead front-end and service operations, coaching teams to deliver an engaging customer experience and consistently meet selling KPIs.

You will ensure SOP compliance, manage POS and checkout processes, drive omni-channel services like BOPIS and Same Day Delivery, promote loyalty programs, and maintain asset protection while developing staff.