Retail Sales Leader: Elevate Customer Experience & Growth

Michaels Stores; Town of Lansing (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels Stores in Lansing, MI is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and operational excellence.

You will coach and develop team members, provide MOD coverage, optimize POS and omni-channel services, and drive loyalty program adoption to boost customer retention and satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations with strong customer focus.
• Experience coaching teams to meet sales KPIs and brand standards.

Responsibilities

• Lead and champion a high-performing selling culture to drive sales.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Promote Loyalty Rewards and Drive customer engagement.

Job description

Michaels Stores in Lansing, MI is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and operational excellence.

You will coach and develop team members, provide MOD coverage, optimize POS and omni-channel services, and drive loyalty program adoption to boost customer retention and satisfaction.