Retail Sales Leader: Elevate Customer Experience

Socket.dev; Kildeer (IL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in Kildeer, IL is seeking a Sales Manager to lead front-end and service operations, ensuring top customer experiences and strong selling performance. You will coach teams, manage daily store routines, and participate in loss prevention measures to protect assets.

The role requires 3+ years of retail leadership experience, will involve nights, weekends, and early mornings, and offers base pay with overtime opportunities.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching能力.

Responsibilities

• Lead store operations while ensuring SOPs and company programs are followed.
• Model and coach selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Promote Loyalty Rewards Program and protect brand standards.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Support in-store programs (Balloons, Knit & Sew, Custom Framing).
• Coach and develop team members through onboarding and training.

Skills

Retail leadership

Customer experience

Job description

Michaels Stores in Kildeer, IL is seeking a Sales Manager to lead front-end and service operations, ensuring top customer experiences and strong selling performance. You will coach teams, manage daily store routines, and participate in loss prevention measures to protect assets.

The role requires 3+ years of retail leadership experience, will involve nights, weekends, and early mornings, and offers base pay with overtime opportunities.