Retail Sales Leader — Elevate Customer Experience

EXPRESS; Algonquin (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company‑M

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Leader for Algonquin Commons to drive on-floor operations, stockroom management and training of associates. You will lead daily store activities, coach staff, ensure excellent customer service, and oversee merchandise flow and checkout processes.

The role emphasizes strong communication, teamwork and ability to manage busy shifts, including nights and weekends, to maximize sales and customer satisfaction.

Qualifications

• High School diploma or equivalent required or preferred.
• 1 year of retail experience preferred.
• Proficiency with iPad and POS systems helpful.

Responsibilities

• Develop and motivate associates to maximize sales potential.
• Provide on-the-spot coaching to ensure great customer service and floor operations.
• Oversee checkout experience and merchandise flow to support omni-channel operations.
• Build schedules to ensure proper coverage and a positive customer experience.
• Maintain product knowledge and adherence to store policies.

Skills

Customer service

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

POS system

iPad

Job description

PHOENIX is seeking a Retail Sales Leader for Algonquin Commons to drive on-floor operations, stockroom management and training of associates. You will lead daily store activities, coach staff, ensure excellent customer service, and oversee merchandise flow and checkout processes.

The role emphasizes strong communication, teamwork and ability to manage busy shifts, including nights and weekends, to maximize sales and customer satisfaction.