Retail Sales Leader — Elevate Customer Experience

EXPRESS; Nashua (NH); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company (C

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Zusammenfassung

PHOENIX Retail, LLC is seeking a Retail Sales Leader for Pheasant Lane to drive sales, coach associates, and deliver exceptional in-store customer experiences. You will lead daily store operations, ensure coverage, manage merchandise flow, and uphold product standards across promotions and policies.

Ideal candidates have a background in retail, strong communication skills, and the ability to multitask in a fast-paced environment, including nights and weekends.

Qualifikationen

• Education: High School or Equivalent.
• Years of Experience: 1 (retail leadership)
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria including nights, weekends and non-business hours
• Meets physical requirements

Aufgaben

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Kenntnisse

Customer service

Communication

Sales accountability

Team collaboration

Multitasking

Technology use

Ausbildung

High School or Equivalent

Tools

iPad

Registers

Jobbeschreibung

PHOENIX Retail, LLC is seeking a Retail Sales Leader for Pheasant Lane to drive sales, coach associates, and deliver exceptional in-store customer experiences. You will lead daily store operations, ensure coverage, manage merchandise flow, and uphold product standards across promotions and policies.

Ideal candidates have a background in retail, strong communication skills, and the ability to multitask in a fast-paced environment, including nights and weekends.