Retail Sales Leader — Drive Omni-Channel Experience

michaels; Northborough (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

The Michaels Companies, Inc. in Northborough, MA is seeking a Sales Manager to lead a high-performing selling culture and to drive strong sales results while delivering an engaging customer experience.

The role oversees front-end and service operations, ensuring brand standards and operational excellence in daily execution. You will coach and develop the team, provide Manager-on-Duty coverage, and ensure proficient use of POS and Self-Checkout systems to support smooth transactions and customer

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach team to improve selling behaviors and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Drive omni-channel service, including BOPIS and Same Day Delivery.
• Support loyalty programs, protection plans, and in-store events.

Skills

Retail leadership

Customer experience

Coaching

Operations management

Job description

The Michaels Companies, Inc. in Northborough, MA is seeking a Sales Manager to lead a high-performing selling culture and to drive strong sales results while delivering an engaging customer experience.

The role oversees front-end and service operations, ensuring brand standards and operational excellence in daily execution. You will coach and develop the team, provide Manager-on-Duty coverage, and ensure proficient use of POS and Self-Checkout systems to support smooth transactions and customer