Retail Sales Leader: Drive Customer-Centric Growth

KIRKLAND; South Strabane Township (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Kirkland's in Pennsylvania seeks a Sales Leader to drive a customer-obsessed selling culture, ensuring store plans and presentation standards align with business goals, and to model strong customer interactions that maximize sales.

The role emphasizes greeting, re-engaging, educating, adding on and thanking every customer; supervising a team; and maintaining inventory, loyalty programs, and brand values at all times.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service.
• Strong communications skills and customer selling experience.

Responsibilities

• Leads, supports and values customer selling in-store and online experiences.
• Demonstrates a customer-obsessed culture with greeting, re-engaging, educating, adding on and thanking customers.
• Understands role in sales growth and store profitability.
• Reads customer cues to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise.
• Upholds brand values and policies; supports MOD duties (opening/closing, supervision).
• Assists in freight processing, stockroom organization, and inventory accuracy.

Skills

Customer selling

Leadership

Retail management

Communication

Team training

Education

High School Diploma or GED

Tools

POS system

Registers

Hand held devices

Job description

Kirkland's in Pennsylvania seeks a Sales Leader to drive a customer-obsessed selling culture, ensuring store plans and presentation standards align with business goals, and to model strong customer interactions that maximize sales.

The role emphasizes greeting, re-engaging, educating, adding on and thanking every customer; supervising a team; and maintaining inventory, loyalty programs, and brand values at all times.