Customer-Obsessed Retail Sales Leader

The Brand House Collective; Exton (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland's in Exton, PA is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will help implement store business plans and guide the team to deliver outstanding customer experiences while building rapport with shoppers and colleagues.

You will lead in-store and online selling, coach staff on greeting, re-engaging, educating and thanking customers, and ensure merchandise presentation, inventory accuracy, and adherence to company policies.

Qualifications

• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Ability to read cues and respond to customers to create an exceptional in-store experience.

Responsibilities

• Leads, supports and values customer selling in both the in-store and online shopping experience.
• Guides a customer-obsessed culture that prioritizes selling behaviors (Greeting, Re-engaging, Educating, Adding on, Thanking).
• Understanding role in sales growth and how you contribute to store profitability.
• Maintains a respectful, professional demeanor with customers and co-workers.
• Educates customers on loyalty programs, promotions and merchandise to build baskets.

Skills

Communication

Sales coaching

Retail leadership

Customer service

Education

High school diploma or GED

College preferred

Tools

Point of Sale system

Job description

Kirkland's in Exton, PA is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will help implement store business plans and guide the team to deliver outstanding customer experiences while building rapport with shoppers and colleagues.

You will lead in-store and online selling, coach staff on greeting, re-engaging, educating and thanking customers, and ensure merchandise presentation, inventory accuracy, and adherence to company policies.