Retail Sales Leader: Customer-Obsessed Growth Driver

The Brand House Collective; Fredericksburg (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader to drive customer-obsessed selling in-store and online, modeled after strong product knowledge and visual presentation. The role requires guiding the team to deliver excellent customer experiences, while aligning with store business plans and profitability impacts.

The candidate should demonstrate leadership, strong communication, and the ability to work a flexible schedule, including weekends and holidays, to support store operations and brand standards.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented; competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to work weekends, holidays, and evenings.
• Ability to work a flexible schedule to meet business needs.
• Must be able to stand and move around the store for prolonged periods.

Responsibilities

• Leads, supports and values customer selling in store and online shopping experiences.
• Leads and supports a customer-obsessed culture prioritizing selling behaviors.
• Understands role in sales growth and store profitability.
• Reads customer cues to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise to build baskets.
• Acts as a brand ambassador and upholds company policies and procedures.
• Performs Manager on Duty (MOD) responsibilities including opening/closing procedures and supervision.
• Assists in freight processing and maintaining organized stockroom and accurate inventory.

Skills

Customer selling

Communication skills

Leadership

Flexible schedule

Retail experience

Driver license

Stamina

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland’s is seeking a Sales Leader to drive customer-obsessed selling in-store and online, modeled after strong product knowledge and visual presentation. The role requires guiding the team to deliver excellent customer experiences, while aligning with store business plans and profitability impacts.

The candidate should demonstrate leadership, strong communication, and the ability to work a flexible schedule, including weekends and holidays, to support store operations and brand standards.