Retail Sales Leader: Customer-Obsessed Team Builder

Kirkland's, Inc.; Valparaiso (IN); On-site; USD 45,000 - 58,000; Full time

Job summary

Kirkland's is seeking a Sales Leader to drive customer-centric selling and lead store teammates in delivering exceptional service. You will promote brand standards, coach staff, and manage daily operations to support sales goals.

The role emphasizes high-energy customer interactions, visual presentation, and adherence to company procedures, with weekend/evening availability as required.

Qualifications

• Proven ability to drive sales through strong customer engagement.
• Experience leading a small team in a retail setting.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead customer selling in-store and online to maximize sales.
• Model and coach team to greet, re-engage, educate, add on and thank customers.
• Understand impact on store profitability and growth.
• Provide guidance to staff and ensure policy compliance.
• Oversee opening/closing procedures and store operations.
• Assist with freight, stockroom organization, and merchandising.

Skills

Customer selling

Leadership

Communication

Team motivation

Retail operations

Education

High school diploma or GED

Tools

POS system

Job description

Kirkland's is seeking a Sales Leader to drive customer-centric selling and lead store teammates in delivering exceptional service. You will promote brand standards, coach staff, and manage daily operations to support sales goals.

The role emphasizes high-energy customer interactions, visual presentation, and adherence to company procedures, with weekend/evening availability as required.