Retail Sales Leader - Customer-Obsessed Team Coach

The Brand House Collective; Shelby Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland’s Shelby Township is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will lead in-store and online selling, model excellent customer service, and collaborate with the Store Manager and team to execute store plans.

The role requires flexibility to work weekends and evenings, a high level of communication, and the ability to coach staff and maintain inventory, promotions, and loyalty program education to boost sales.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays, and evenings
• Ability to read and interpret company directives, handbook, and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products
• Frequently positions self to retrieve and stock products in the stock room
• Must be able to constantly stand and move around the store for prolonged periods
• Must be able to frequently communicate with customers in person, electronically, and telephonically
• Must be able to frequently move merchandise, 50 pounds or more
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling

Team leadership

Interpersonal skills

Communication

Retail management

Customer service

Education

High School Diploma or GED

Tools

POS system

Job description

Kirkland’s Shelby Township is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will lead in-store and online selling, model excellent customer service, and collaborate with the Store Manager and team to execute store plans.

The role requires flexibility to work weekends and evenings, a high level of communication, and the ability to coach staff and maintain inventory, promotions, and loyalty program education to boost sales.