Retail Sales Leader: Customer-Obsessed Team Coach

Kirkland's, Inc.; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Kirkland's, Inc. is seeking a Sales Leader to drive customer-focused selling and elevate in-store and online experiences. You will model high standards, coach the team, and implement store plans in collaboration with the Store Manager to maximize sales.

The role emphasizes building rapport with customers and teammates, ensuring strong product knowledge, visual presentation, and adherence to company policies. Weekend/evening shifts are required.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.

Responsibilities

• Leads, supports and values customer selling in both in-store and online shopping experiences.
• Leads and supports a customer-obsessed culture that prioritizes selling behaviors (G Re Engaging E duca ding A dding on T hanking).
• Understanding your role in sales growth and how you contribute to store profitability.
• Read cues and respond to create an exceptional in-store experience for customers.
• Educates customers on loyalty programs, promotions, and merchandise to build the basket.

Skills

Customer selling

Interpersonal skills

Communication

Team leadership

Sales Driven

Retail experience

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland's, Inc. is seeking a Sales Leader to drive customer-focused selling and elevate in-store and online experiences. You will model high standards, coach the team, and implement store plans in collaboration with the Store Manager to maximize sales.

The role emphasizes building rapport with customers and teammates, ensuring strong product knowledge, visual presentation, and adherence to company policies. Weekend/evening shifts are required.