Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Novi (MI); On-site; USD 45,000 - 52,000; Full time

Job summary

Kirkland's in Novi, MI is seeking a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will implement store business plans and guide the team to deliver outstanding service and sales growth.

This role requires leadership, in-store and online customer engagement, and the ability to train staff, execute promotions, and maintain visual standards while upholding Kirkland's values.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred
• Strong communications skills and customer selling experience required

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Communications skills

Customer selling experience

Education

High School Diploma or GED

Job description

Kirkland's in Novi, MI is seeking a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will implement store business plans and guide the team to deliver outstanding service and sales growth.

This role requires leadership, in-store and online customer engagement, and the ability to train staff, execute promotions, and maintain visual standards while upholding Kirkland's values.