Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Chattanooga (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Kirkland's in Chattanooga, TN seeks a Sales Leader to drive customer engagement, product knowledge, and visual presentation across in-store and online experiences. You will lead a store team, execute business plans, and model superior service while collaborating with the Store Manager.

The role requires weekend/evening availability, hands-on coaching, and a proactive approach to operations and profitability. Prior retail leadership and strong communication skills are essential.

Qualifications

• High School Diploma or GED; college preferred
• Minimum 1 year management experience in a retail or service industry preferred
• Strong communications skills and customer selling experience required
• Energetic, people and results oriented, competitive with a drive to succeed
• Valid Driver license
• Ability to handle and transport company funds to the bank location designated by Kirkland’s
• Ability to work weekends, holidays, and evenings
• Ability to read and interpret company directives, handbook, and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products
• Must be able to stand and move around the store for prolonged periods
• Must be able to communicate with customers in person, electronically, and telephonically
• Must be able to move merchandise, 50 pounds or more
• Must be able to operate a Point of Sale system, registers and devices

Responsibilities

• Leads, supports and values customer selling in store and online experiences
• Leads and supports a customer obsessed culture
• Understanding role in sales growth and store profitability
• Read cues and respond to customers to create an exceptional in-store experience
• Educates customers on loyalty programs, promotions and merchandise assortment
• Support brand ambassador behavior and respect toward customers and coworkers
• Lead by example and uphold company policies and procedures
• Execute Manager on Duty responsibilities (opening/closing, supervision)
• Assist in freight processing and stockroom organization, pricing, inventory accuracy
• Champion Kirkland’s Home Values in daily work
• Perform other duties as needed

Skills

Customer selling experience

Strong communications skills

Retail management

Team leadership

Weekend/evening availability

Valid Driver license

Physical stamina

Education

High School Diploma or GED

Tools

POS system

Job description

Kirkland's in Chattanooga, TN seeks a Sales Leader to drive customer engagement, product knowledge, and visual presentation across in-store and online experiences. You will lead a store team, execute business plans, and model superior service while collaborating with the Store Manager.

The role requires weekend/evening availability, hands-on coaching, and a proactive approach to operations and profitability. Prior retail leadership and strong communication skills are essential.