Retail Sales Leader — Customer-Obsessed Team Coach

The Brand House Collective; Chesapeake (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will drive selling behaviors in-store and ship-to-store, while modeling respectful, professional interactions with customers and teammates.

The role emphasizes team guidance and brand values. Responsibilities include leading selling efforts, promoting a customer-first culture, supporting store profitability, and performing MOD duties to ensure smooth operations.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays and evenings.

Responsibilities

• Leads, supports and values customer selling in in-store and online experiences.
• Builds a customer-obsessed culture prioritizing greeting, re-engaging, educating, adding on and thanking customers.
• Understands role in sales growth and store profitability.
• Reads customer cues to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise assortment.
• Leads by example and enforces company policies; performs MOD duties.
• Maintains organized stockroom and ensures accurate inventory levels.

Skills

Communication skills

Customer selling

Leadership

Flexible schedule

Weekend/evening availability

Education

High School Diploma or GED

College preferred

Job description

Kirkland’s is seeking a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will drive selling behaviors in-store and ship-to-store, while modeling respectful, professional interactions with customers and teammates.

The role emphasizes team guidance and brand values. Responsibilities include leading selling efforts, promoting a customer-first culture, supporting store profitability, and performing MOD duties to ensure smooth operations.