Store Sales Leader, Customer-Obsessed Team Coach

Kirkland's, Inc.; Shelby Charter Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland's, Inc. is seeking a Sales Leader to drive customer-obsessed service and strong product presentation in our Shelby Township store. You will model exemplary customer interactions and guide the team to meet sales goals both in-store and ship-to-store.

You will coach associates on loyalty programs, promotions, and merchandising, execute MOD duties, manage stock and pricing, and ensure adherence to company policies while delivering a welcoming shopping experience.

Qualifications

• Strong communication skills and customer selling experience.
• Energetic, people- and results-driven with a customer-focused mindset.
• Ability to communicate effectively in writing and verbally.
• Flexibility to work weekends, holidays, and evenings.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Communication skills

Customer selling experience

People-oriented

Team leadership

Cash handling/POS familiarity

Valid driver license

Education

High School Diploma or GED

Job description

Kirkland's, Inc. is seeking a Sales Leader to drive customer-obsessed service and strong product presentation in our Shelby Township store. You will model exemplary customer interactions and guide the team to meet sales goals both in-store and ship-to-store.

You will coach associates on loyalty programs, promotions, and merchandising, execute MOD duties, manage stock and pricing, and ensure adherence to company policies while delivering a welcoming shopping experience.