Retail Sales Leader: Customer-Obsessed Growth Driver

The Brand House Collective; Morgantown (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader to drive customer-focused selling in-store and online, model strong product knowledge and presentation, and guide the team to execute store plans. You will lead by example, reinforce brand standards, and support MOD duties while ensuring profitability.

Ideal candidates have retail management experience, strong communication skills, and a proven ability to train and motivate staff.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license and ability to handle cash and transport funds as needed.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Reads cues to respond to customers to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Acts as a brand ambassador, treating customers and coworkers with respect while supporting company policies.
• Executes Manager on Duty (MOD) responsibilities including opening/closing procedures and supervision.
• Assists in freight processing, stocking, and maintaining inventory accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.

Skills

Leadership

Customer selling

Communication skills

Retail management

Team supervision

Education

High school diploma

Tools

POS system

Job description

The Brand House Collective is seeking a Sales Leader to drive customer-focused selling in-store and online, model strong product knowledge and presentation, and guide the team to execute store plans. You will lead by example, reinforce brand standards, and support MOD duties while ensuring profitability.

Ideal candidates have retail management experience, strong communication skills, and a proven ability to train and motivate staff.