Retail Sales Leader: Elevate Customer Experience

The Brand House Collective; Georgetown (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will implement store business plans and ensure operational processes are executed with the Store Manager and team, serving as a role model to foster excellent customer behaviors and maximize sales.

This role requires comfort in building rapport through customer and team interactions, leading in-store and online selling, coaching staff, and maintaining brand

Qualifications

• High School Diploma or GED required; college preferred.
• Minimum 1 year of management experience in retail or service industry.
• Strong communication skills and customer selling experience.
• Energetic, people and results oriented, with drive to succeed.
• Valid driver’s license required.
• Ability to work weekends, holidays, and evenings.
• Ability to stand for long periods and move merchandise as needed.
• Must be able to operate POS system and handle store funds.
• Ability to read and interpret company directives and manuals.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively greeting, re-engaging, educating, adding on and thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Retail leadership

Customer service

Communication

Team management

Sales knowledge

Weekend availability

Valid driver’s license

Education

High School Diploma or GED

College preferred

Tools

Point of Sale (POS) system

Handheld devices

Job description

The Brand House Collective is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will implement store business plans and ensure operational processes are executed with the Store Manager and team, serving as a role model to foster excellent customer behaviors and maximize sales.

This role requires comfort in building rapport through customer and team interactions, leading in-store and online selling, coaching staff, and maintaining brand