Retail Sales Leader: Customer-Obsessed Coach

The Brand House Collective; Naples (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Kirkland's is seeking a Sales Leader in Naples, FL to drive customer-centric selling in-store and online, while modeling exceptional customer experiences. You will lead the team, support MOD duties, and ensure merchandise presentation aligns with directives.

The role emphasizes strong communication, adaptability for weekend/evening shifts, and commitment to Kirkland’s Home values. Prior management in retail is preferred and POS proficiency is expected.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications and customer selling experience required.
• Willingness to work weekends, holidays and evenings.
• Ability to handle and transport company funds to the designated bank.
• Able to operate POS and stockroom tasks as needed.
• Able to read and interpret company directives and manuals.

Responsibilities

• Leads, supports and values customer selling in store and online.
• Fosters a customer-obsessed culture focused on greeting, re-engaging, educating, adding on and thanking customers.
• Understands role in sales growth and store profitability.
• Reads cues and responds to create exceptional in-store experiences.
• Educates customers on loyalty programs, promotions, and merchandise assortment.
• Acts as brand ambassador while upholding company policies and procedures.
• Leads by example and supports Manager on Duty responsibilities.
• Assists in freight processing, stockroom organization, and visual presentation directives.
• Champions Kirkland’s Home values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Strong communication

Customer selling

People oriented

Drive to succeed

Valid driver's license

Cash handling

Written and verbal communication

Weekend/holiday/evening availability

Read and interpret directives

Flexible schedule

Independent and team work

Ladder/climb and stock duties

Customer engagement in store

Education

High School Diploma or GED

College preferred

Tools

Point of Sale system

Job description

Kirkland's is seeking a Sales Leader in Naples, FL to drive customer-centric selling in-store and online, while modeling exceptional customer experiences. You will lead the team, support MOD duties, and ensure merchandise presentation aligns with directives.

The role emphasizes strong communication, adaptability for weekend/evening shifts, and commitment to Kirkland’s Home values. Prior management in retail is preferred and POS proficiency is expected.