Retail Sales Leader: Customer Experience & Store Ops

RiseMe; Capitola (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Capitola is seeking a Sales Manager to lead a high-performing selling culture across the Capitola store in California. You will drive strong sales results, ensure brand standards, and mentor staff through SOP adherence and customer-focused coaching.

The role covers POS operations, loyalty programs, and omni-channel services to maximize customer satisfaction and revenue. The position requires 3+ years of retail leadership, capability to manage store operations, and a commitment to safety

Qualifications

• 3+ years retail leadership experience.
• Ability to coach customer experience and selling behaviors.

Responsibilities

• Lead front-end and service operations to ensure high selling standards.
• Coach team on SOPs and Company programs for compliance and performance.
• Drive omni-channel service, including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

ART of Selling

Tools

POS systems

Self-Checkout

Job description

Michaels Capitola is seeking a Sales Manager to lead a high-performing selling culture across the Capitola store in California. You will drive strong sales results, ensure brand standards, and mentor staff through SOP adherence and customer-focused coaching.

The role covers POS operations, loyalty programs, and omni-channel services to maximize customer satisfaction and revenue. The position requires 3+ years of retail leadership, capability to manage store operations, and a commitment to safety