Retail Sales Manager | Customer Experience Leader

michaels; Santa Rosa (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

tuition assistance

employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Santa Rosa, CA to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You will oversee front-end operations, POS usage, and in-store programs while coaching associates to meet KPI targets.

Responsibilities include supporting SOP adherence, protecting assets, promoting loyalty programs, and ensuring strong omni-channel service with a focus on brand standards and operational excellence.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead store teams to meet sales targets and service KPIs.
• Model and coach customer-centric selling and brand standards.
• Oversee front-end operations, POS, and cash handling.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery.
• Support in-store programs, events, and loyalty enrollment.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Santa Rosa, CA to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You will oversee front-end operations, POS usage, and in-store programs while coaching associates to meet KPI targets.

Responsibilities include supporting SOP adherence, protecting assets, promoting loyalty programs, and ensuring strong omni-channel service with a focus on brand standards and operational excellence.