Retail Sales Leader: Customer Experience & Ops

Michaels; Phillipsburg (NJ); Sur place; USD 23 000 - 31 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) matching

Medical coverage

Tuition assistance

Telemedicine services

Résumé du poste

Michaels Allentown-Phillipsburg, NJ seeks a Sales Manager to lead a high-performing selling culture, driving sales and an engaging customer experience across front-end and service operations.

You will coach teams to convert customers, maintain brand standards, and champion omnichannel services including BOPIS and Same Day Delivery, while ensuring daily execution and exceptional service.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer focus and coaching skills.

Responsabilités

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach team to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and MCC/Extend services adoption.
• Train and develop team through onboarding and skills-building.

Connaissances

Retail leadership

Customer service coaching

Operations management

POS systems

Description du poste

Michaels Allentown-Phillipsburg, NJ seeks a Sales Manager to lead a high-performing selling culture, driving sales and an engaging customer experience across front-end and service operations.

You will coach teams to convert customers, maintain brand standards, and champion omnichannel services including BOPIS and Same Day Delivery, while ensuring daily execution and exceptional service.