Store Sales Leader: Customer Experience & Ops

Michaels; Chattanooga (TN); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts

Job summary

Michaels Cedar Knolls is seeking a Sales Manager to lead a high-performing, customer-focused store team in NJ. You will champion selling behaviors, brand standards, and operational excellence while guiding daily execution and coaching associates across departments.

Responsibilities include managing SOPs, driving sales KPIs, and ensuring a seamless omni-channel experience. The role requires 3+ years of retail leadership and a hands-on approach to coaching and development.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and ensure SOP adherence across departments.
• Coach team members to deliver best-in-class customer experiences and operating standards.
• Oversee front-end and service operations to achieve sales and service KPIs.
• Provide Manager-on-Duty coverage and maintain floor leadership and continuity.
• Oversee POS and Self-Checkout processes to ensure smooth transactions and support.
• Drive loyalty program enrollment and customer retention through consistent execution.
• Promote protection plans and extended services to customers and staff.
• Lead in-store programs (Balloons, Knit & Sew Shop, framing) and omni-channel fulfillment practices.

Skills

Retail leadership

Tools

POS systems

Job description

Michaels Cedar Knolls is seeking a Sales Manager to lead a high-performing, customer-focused store team in NJ. You will champion selling behaviors, brand standards, and operational excellence while guiding daily execution and coaching associates across departments.

Responsibilities include managing SOPs, driving sales KPIs, and ensuring a seamless omni-channel experience. The role requires 3+ years of retail leadership and a hands-on approach to coaching and development.