Retail Sales Leader: Customer Experience & Ops

Michaels of Canada; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at our Westheimer, TX store to lead front-end and service operations, driving selling behaviors and brand standards. You will coach teams, manage day-to-day execution, and ensure exceptional customer experiences across all store departments.

Responsibilities include SOP adherence, POS/systems proficiency, and active participation in omni-channel services like BOPIS and Same Day Delivery, with emphasis on leadership and asset protection.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring customer adoption of protection plans.
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery for omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with frame shop.
• Train and develop team members through onboarding and ongoing skill-building.
• Partner in maintaining Asset Protection practices, reducing shrink through compliance and safe operations.
• Other duties as assigned

Job description

The Michaels Companies Inc. is seeking a Sales Manager at our Westheimer, TX store to lead front-end and service operations, driving selling behaviors and brand standards. You will coach teams, manage day-to-day execution, and ensure exceptional customer experiences across all store departments.

Responsibilities include SOP adherence, POS/systems proficiency, and active participation in omni-channel services like BOPIS and Same Day Delivery, with emphasis on leadership and asset protection.