Retail Sales Leader: Customer Experience & KPI Driver

Michaels Stores; United States; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels in Medford, NY is seeking a Sales Manager to lead a high-performing selling culture across the store and drive standout customer experiences. You will oversee front-end and service operations, coach the team, and ensure adherence to SOPs and brand standards.

The role emphasizes leadership, customer focus, and day-to-day execution to meet sales and service KPIs while coordinating store programs and omni-channel offerings.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead store sales culture and customer experience.
• Oversee front-end and service operations, ensuring SOPs and brand standards.
• Coach and develop team through onboarding and ongoing training.
• Drive sales and KPI achievement through effective leadership.
• Manage in-store programs (Balloons, Loyalty, MCC/Extend, Knit & Sew Shop, BOPIS, Same Day Delivery, Custom Framing).
• Provide MOD coverage and maintain floor leadership and service standards.
• Support asset protection and shrink reduction.

Skills

Leadership

Customer service

Job description

Michaels in Medford, NY is seeking a Sales Manager to lead a high-performing selling culture across the store and drive standout customer experiences. You will oversee front-end and service operations, coach the team, and ensure adherence to SOPs and brand standards.

The role emphasizes leadership, customer focus, and day-to-day execution to meet sales and service KPIs while coordinating store programs and omni-channel offerings.