Retail Sales Leader: Customer Experience & Growth

Michaels; Fenton (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels is seeking a Sales Manager in Fenton, MO to lead a high-performing team and drive strong KPIs while delivering an engaging customer experience. You will oversee front-end operations, POS systems, and in-store programs, guiding coaching and daily execution for consistent brand standards.

The role emphasizes customer-focused coaching, loyalty program enrollment, and omni-channel service, with responsibilities across various departments and events.

Qualifications

• 3+ years retail leadership experience.
• Front-end and service operations leadership.
• Coaching to improve customer experience and selling performance.
• Ability to train and develop team members.
• Asset protection awareness and safety compliance.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales and service KPIs through coaching, daily execution, and SOP adherence.
• Oversee front-end operations, POS systems, and customer support.
• Provide MOD coverage and maintain floor leadership during shifts.
• Promote loyalty programs and protect assets while reducing shrink.

Skills

Retail leadership

Customer experience

Team coaching

Operational execution

Tools

POS system

Self-Checkout

Job description

Michaels is seeking a Sales Manager in Fenton, MO to lead a high-performing team and drive strong KPIs while delivering an engaging customer experience. You will oversee front-end operations, POS systems, and in-store programs, guiding coaching and daily execution for consistent brand standards.

The role emphasizes customer-focused coaching, loyalty program enrollment, and omni-channel service, with responsibilities across various departments and events.