Retail Sales Leader: Customer Experience & Ops

Michaels Stores; Brentwood (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores in Brentwood, MO is seeking a Store Sales Manager to lead a high‑performing selling culture, drive sales results, and provide an engaging customer experience. You will oversee front‑end and service operations, coach associates on selling behaviors, ensure brand standards and SOP compliance, and support omnichannel initiatives like BOPIS and delivery.

This role requires at least 3+ years of retail leadership, willingness to work nights and weekends, and a focus on staffing, asset

Qualifications

• 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer-service focus.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure legal compliance.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide MOD coverage, maintaining floor leadership and operational continuity.
• Oversee POS and Self-Checkout accuracy and efficiency; support transactions.

Skills

Retail leadership

Customer experience coaching

Team coaching

POS systems knowledge

Job description

Michaels Stores in Brentwood, MO is seeking a Store Sales Manager to lead a high‑performing selling culture, drive sales results, and provide an engaging customer experience. You will oversee front‑end and service operations, coach associates on selling behaviors, ensure brand standards and SOP compliance, and support omnichannel initiatives like BOPIS and delivery.

This role requires at least 3+ years of retail leadership, willingness to work nights and weekends, and a focus on staffing, asset