Retail Sales Leader & Customer Experience Coach

Staples; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

401(k) plan with company match

Dental and vision insurance

Associate discounts on merchandise

Discounts at retailers/restaurants

Generous paid time off

Job summary

Staples in Staten Island, NY is seeking a Retail Sales Supervisor to lead the front of store operations and champion customer engagement. You will drive sales, conversions and service while coaching the team to deliver total solutions to customers.

The role supports flexible scheduling and provides benefits including PTO, weekly pay, and development opportunities. Prior retail sales experience and strong communication are essential for success in this fast-paced environment.

Qualifications

• 1+ year experience selling retail products or services.
• Must be able to engage with customers and understand their needs.
• Effective communication, organization, and adaptability.
• Experience coaching a team and supervising others.
• Ability to lift/move materials in the 10-50 pound range and work in a dynamic store environment.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer.
• Own weekly sales and merchandising activities.
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store.
• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned.
• Remain available and always support an engaging environment.
• Complete daily tasks for merchandising and sales opportunities within the store.
• Assist with completing and delegating operational tasks in partnership with the GM.
• Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback.

Skills

Flexible schedule

Retail sales experience

Customer engagement

Communication skills

Team leadership

Conflict resolution

Integrity

Lifting 10-50 lbs

Stressor tolerance

Job description

Staples in Staten Island, NY is seeking a Retail Sales Supervisor to lead the front of store operations and champion customer engagement. You will drive sales, conversions and service while coaching the team to deliver total solutions to customers.

The role supports flexible scheduling and provides benefits including PTO, weekly pay, and development opportunities. Prior retail sales experience and strong communication are essential for success in this fast-paced environment.