Retail Sales Supervisor — Lead Customer Solutions & Growth

Staples; Wilmington (DE); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Career development program

Associate discounts

Retailer discounts

401(k) with company match

Medical coverage (full-time)

Dental and vision insurance

Job summary

Staples is seeking a Retail Sales Supervisor to lead the front of the store, engage customers, and drive sales and conversions. You will coach peers, oversee weekly merchandising, and collaborate with the GM to deliver an excellent shopping experience.

The role emphasizes flexible scheduling, strong communication, and the ability to adapt to changing priorities while maintaining a high-energy, customer-focused environment.

Qualifications

• Flexible schedule based on store needs.
• 1+ year experience selling retail products or services.
• Must be able to engage with customers and understand their needs.
• Effective communication skills, organization, and adaptability.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on exceptional store experience, consultative selling, driving conversion, and delivering total solutions to every customer.
• Own weekly sales and merchandising responsibilities.
• Perform Floor Leader role to direct the team for a great customer experience.
• Champion company initiatives and adapt to changes or additional duties as assigned.
• Remain available and support an engaging store environment.
• Complete daily merchandising and sales tasks within the store.
• Assist with completing and delegating operational tasks with the GM.
• Peer coach team on behaviors to win and deliver results via role-playing and feedback.
• Be flexible to perform other duties as assigned.

Skills

Flexible schedule

Retail sales experience

Customer engagement

Communication skills

Team coaching

Conflict management

Honesty and integrity

Physical ability

Job description

Staples is seeking a Retail Sales Supervisor to lead the front of the store, engage customers, and drive sales and conversions. You will coach peers, oversee weekly merchandising, and collaborate with the GM to deliver an excellent shopping experience.

The role emphasizes flexible scheduling, strong communication, and the ability to adapt to changing priorities while maintaining a high-energy, customer-focused environment.