Retail Sales Leader & Customer Experience Coach

The Brand House Collective; Bristol (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader to drive customer-focused sales in-store and online, mentor the team, and uphold brand standards. This role centers on delivering exceptional customer experiences and guiding sales growth through leadership and operational excellence.

Applicants should be ready to manage duties, support freight and stock processes, and embody Kirkland’s Home Values in daily interactions.

Qualifications

• High school diploma or GED required; college preferred.
• Strong communication skills and customer selling experience required.
• Energetic, people- and results-oriented with a drive to succeed.
• Valid driver license and ability to lift 50 pounds or more.

Responsibilities

• Leads, supports and values customer selling in store and online shopping experiences.
• Fosters a customer-obsessed culture prioritizing selling behaviors.
• Understands role in sales growth and store profitability.
• Reads cues and responds to customers to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise to build the basket.
• Represents the brand with professionalism and respect to customers and coworkers.
• Leads by example and enforces company policies and procedures.
• Executes Manager on Duty duties: opening/closing, team supervision, operations.
• Assists in freight processing, stockroom organization and merchandise presentation.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Strong communication

Customer selling

Leadership

Weekend/holiday availability

Education

High school diploma or GED

College preferred

Job description

The Brand House Collective is seeking a Sales Leader to drive customer-focused sales in-store and online, mentor the team, and uphold brand standards. This role centers on delivering exceptional customer experiences and guiding sales growth through leadership and operational excellence.

Applicants should be ready to manage duties, support freight and stock processes, and embody Kirkland’s Home Values in daily interactions.