Retail Sales Leader — Customer Experience Champion

Michaels; Wareham (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels store in Wareham, MA seeks a Sales Manager to lead a high-performing team and deliver an engaging customer experience. You will drive store KPIs, coach staff, and oversee front-end operations, POS, and in-store programs including loyalty, balloons, and framing services.

With 3+ years of retail leadership, you will ensure SOP compliance, manage MOD coverage, and champion omni-channel services like BOPIS and Same Day Delivery while upholding brand standards.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Customer-focused coaching and KPI delivery.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations ensuring brand standards and SOPs.
• Coach teammates to improve selling behaviors and customer experience.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Develop and train team through onboarding and ongoing skill-building.
• Maintain asset protection practices to reduce shrink.

Skills

Retail leadership

Customer service

Tools

POS systems

Self-Checkout

Job description

The Michaels store in Wareham, MA seeks a Sales Manager to lead a high-performing team and deliver an engaging customer experience. You will drive store KPIs, coach staff, and oversee front-end operations, POS, and in-store programs including loyalty, balloons, and framing services.

With 3+ years of retail leadership, you will ensure SOP compliance, manage MOD coverage, and champion omni-channel services like BOPIS and Same Day Delivery while upholding brand standards.