Retail Sales Leader & Customer Experience Champion

Boot Barn; Pleasant Hill (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Boot Barn in Pleasant Hill, CA is seeking a Key Holder who will champion a service and selling culture, exceed expectations, and help drive store sales goals while supporting the leadership team. You will become an expert on product categories, share knowledge with customers, maintain merchandising standards, and manage POS transactions with accuracy and integrity.

Join a team that values community, collaboration and customer relationships, with opportunities to develop skills and contribute to

Qualifications

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including operating standards in merchandising and store housekeeping.

Responsibilities

• Foster a service and selling culture and exceed overall expectations to build long-standing customer relationships.
• Become an expert in product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including units per transaction and average dollar per transaction.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the Time and Attendance policy.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Leadership

Product knowledge

POS proficiency

Merchandising

Sales skills

Tools

POS system

Job description

Boot Barn in Pleasant Hill, CA is seeking a Key Holder who will champion a service and selling culture, exceed expectations, and help drive store sales goals while supporting the leadership team. You will become an expert on product categories, share knowledge with customers, maintain merchandising standards, and manage POS transactions with accuracy and integrity.

Join a team that values community, collaboration and customer relationships, with opportunities to develop skills and contribute to