Customer Experience & Sales Lead

Boot Barn; Marshall (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Boot Barn is seeking a Key Holder to provide exceptional in-store service, lead by example, and support store partners. The role focuses on selling, knowledge of products, and strong merchandising and POS proficiency to drive sales and customer satisfaction.

The ideal candidate will collaborate with the leadership team to maintain standards, assist with daily operations, and develop skills to improve key performance metrics while upholding company policies and procedures.

Qualifications

• Experience in retail sales and customer service.
• Ability to operate POS and accurately process transactions.
• Knowledge of product categories and promotions.

Responsibilities

• Foster a customer-focused selling culture and exceed sales goals.
• Becoming an expert on product features and benefits for customers.
• Maintain merchandising standards and support floor moves and displays.
• Assist with cash handling and POS transactions.
• Support store leadership with daily operations and opening/closing procedures.
• Develop skills and improve metrics through teamwork with leadership.

Skills

Customer service

Leadership

Product knowledge

Point-of-Sale proficiency

Visual merchandising

Education

High school diploma or equivalent

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to provide exceptional in-store service, lead by example, and support store partners. The role focuses on selling, knowledge of products, and strong merchandising and POS proficiency to drive sales and customer satisfaction.

The ideal candidate will collaborate with the leadership team to maintain standards, assist with daily operations, and develop skills to improve key performance metrics while upholding company policies and procedures.