Retail Sales Lead & Customer Experience Champion

Boot Barn; San Leandro (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boot Barn is seeking a Key Holder in San Leandro, CA to engage with customers, deliver an exceptional in-store experience, and provide leadership and support to store partners.

You will become an expert in product categories, communicate features and benefits, maintain merchandising standards, and handle POS transactions accurately.

Together with the leadership team, you will drive sales goals, help with floor moves and stock replenishment, and uphold Boot Barn's community-driven values.

Qualifications

• Customer-focused with ability to drive sales and assist store partners.
• Ability to communicate product features and benefits clearly.
• Experience achieving metrics like UPT and ADT.

Responsibilities

• Foster a service and selling culture to exceed customer expectations.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain and achieve goals such as UPT and ADT.
• Stay informed on current promotions and advertisements.
• Assist with floor moves, merchandising, and store housekeeping.
• Process merchandise and monitor replenishment of floor stock.
• Accurately complete sales transactions and manage cash at POS.
• Partner with leadership to develop skills and improve metrics.
• Open and close procedures in line with company standards.
• Ensure compliance with time, attendance, and company policies.
• Demonstrate quality work, attendance, and appearance.

Skills

Customer service

Leadership

Product knowledge

Selling skills

Merchandising

POS proficiency

Team collaboration

Time management

Tools

POS system

Job description

Boot Barn is seeking a Key Holder in San Leandro, CA to engage with customers, deliver an exceptional in-store experience, and provide leadership and support to store partners.

You will become an expert in product categories, communicate features and benefits, maintain merchandising standards, and handle POS transactions accurately.

Together with the leadership team, you will drive sales goals, help with floor moves and stock replenishment, and uphold Boot Barn's community-driven values.