Store Lead & Customer Experience Champion

Boot Barn; Buford (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boot Barn seeks a Key Holder to engage customers and lead in-store activities. This role supports store partners, demonstrates selling and service expertise, and drives sales through product knowledge and strong POS proficiency.

The position emphasizes teamwork, adherence to merchandising standards, and daily operations such as opening/closing and policy compliance, with a focus on building customer relationships and hitting sales metrics.

Qualifications

• Retail sales experience with customers
• Ability to meet sales goals and demonstrate selling culture
• Willingness to learn product knowledge and promotions
• Able to follow store policies and procedures

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT, ADT, add-ons and customer information capture rates.
• Be informed and understand current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Complete all sales transactions accurately and maintain cash and media accountability at POS.
• Partner with store leadership to develop skills and improve metrics.
• Complete opening/closing procedures and comply with Time and Attendance policy.
• Adhere to local, state, and company policies and practices.
• Perform other duties as assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

POS proficiency

Leadership

Merchandising

Tools

POS system

Job description

Boot Barn seeks a Key Holder to engage customers and lead in-store activities. This role supports store partners, demonstrates selling and service expertise, and drives sales through product knowledge and strong POS proficiency.

The position emphasizes teamwork, adherence to merchandising standards, and daily operations such as opening/closing and policy compliance, with a focus on building customer relationships and hitting sales metrics.