Lead Store Sales & Client Relations Coach

ALICE + OLIVIA; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

ALICE + OLIVIA is seeking a Sales Supervisor in New Orleans to lead the team in delivering exceptional customer service and building lasting client relationships. You will guide sales associates, drive KPI outcomes, and partner with management to create a collaborative, creative environment.

The ideal candidate will balance leadership with hands-on coaching, maintain store standards, and actively grow the client base through proactive outreach and attention to trend details.

Qualifications

• Lead with a customer-first mindset and drive store performance.
• Develop long-lasting client relationships and repeat business.
• Collaborate with management to foster teamwork and creativity.
• Remain coachable and open to feedback to improve leadership.

Responsibilities

• Meet personal and store sales goals by delivering outstanding service.
• Establish returning client relationships and grow loyalty.
• Actively reach out to clients via email, phone, and text.
• Use selling culture and training tools to meet KPI expectations
• Stay informed on collection trends to mentor stylists.
• Keep front and back-of-house organized and clean.
• Support all divisions of responsibility to develop as a leader.
• Maintain a visually appealing sales floor reflecting the brand.
• Coach staff to build strong client relationships on the floor.
• Open/close checklist, process shipments, and manage daily tasks.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

ALICE + OLIVIA is seeking a Sales Supervisor in New Orleans to lead the team in delivering exceptional customer service and building lasting client relationships. You will guide sales associates, drive KPI outcomes, and partner with management to create a collaborative, creative environment.

The ideal candidate will balance leadership with hands-on coaching, maintain store standards, and actively grow the client base through proactive outreach and attention to trend details.