Retail Sales Lead — Team Coach & Customer Experience

knitwellgroup; Sugar Land (TX); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Sugar Land, TX is seeking a Sales Lead to support and role model exceptional customer experiences while guiding store associates. You will collaborate with the Store Manager to become an expert on store functions and step in as manager when needed.

The role emphasizes developing an engaged team, upholding standards, and using tools to drive profitability through customer‑focused service. Flexible availability is required.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Comfortable operating a point‑of‑sale system.
• Enjoys communicating and coaching others.
• Flexible evenings, weekends and holidays required.
• Takes initiative to make thoughtful decisions.
• Able to organize, delegate, and prioritize assignments.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment for associates.
• Uphold visual and operational standards while focusing on the customer.
• Use tools to drive a customer‑focused team and profitable business.
• Provide in‑the‑moment feedback and coaching to associates.
• Build productive relationships and share ideas with the team.
• Use technology to stay informed on priorities and promotions and enable omnichannel shopping.
• Step in as manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible availability

Decision making

Organization and prioritization

Tools

Point-of-sale system

Job description

LOFT in Sugar Land, TX is seeking a Sales Lead to support and role model exceptional customer experiences while guiding store associates. You will collaborate with the Store Manager to become an expert on store functions and step in as manager when needed.

The role emphasizes developing an engaged team, upholding standards, and using tools to drive profitability through customer‑focused service. Flexible availability is required.