Retail Sales Lead & Customer Experience Coach

KnitWell Group; Glen Mills (Delaware County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development and careerAdv

Community impact through philanthropic

Job summary

LOFT is seeking a Sales Lead to support and role model exceptional customer experiences and guide associates. You will collaborate with the Store Manager to become an expert on store functions and step in as manager when needed.

You will help deliver personalized service, drive brand standards, and coach the team to maintain elevated visual and operational excellence while ensuring a seamless omnichannel experience.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS proficiency

Communication & coaching

Flexible availability

Initiative

Organization & prioritization

Tools

POS system

Job description

LOFT is seeking a Sales Lead to support and role model exceptional customer experiences and guide associates. You will collaborate with the Store Manager to become an expert on store functions and step in as manager when needed.

You will help deliver personalized service, drive brand standards, and coach the team to maintain elevated visual and operational excellence while ensuring a seamless omnichannel experience.