Retail Sales Lead: Elevate Customer Experience

The Reformation Inc.; Princeton, Northern (NJ, KY); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, sick, holidays

401K with company match

Casual and entrepreneurial work环境

Job summary

The Reformation Inc. in Princeton, NJ is seeking a Sales Supervisor to lead the store team, drive sales, deliver an exceptional customer experience, and uphold brand standards in a fast-paced environment.

Reporting to the Store Manager, you will manage inventory, train staff, implement loss prevention, and collaborate on merchandising while maintaining a welcoming, inclusive culture that aligns with our mission.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Responsibilities

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & all inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Problem solving

Leadership

Job description

The Reformation Inc. in Princeton, NJ is seeking a Sales Supervisor to lead the store team, drive sales, deliver an exceptional customer experience, and uphold brand standards in a fast-paced environment.

Reporting to the Store Manager, you will manage inventory, train staff, implement loss prevention, and collaborate on merchandising while maintaining a welcoming, inclusive culture that aligns with our mission.