Tech-Driven Store Leader: Sales Supervisor

Reformation; Princeton (NJ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, sick, holidays & vol.‑t

401K with company match

Clothing discount

Job summary

Reformation is seeking a Sales Supervisor to lead store performance and deliver a seamless customer experience. Reporting to the Store Manager, you will drive sales, manage inventory, and train staff across a busy retail environment in New Jersey.

You will embody brand values, motivate teams, and maintain loss prevention practices while striving for exceptional service, inventory accuracy, and a high-NPS customer experience.

Qualifications

• Minimum of 3 years retail experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.
• Excellent communicator with a passion for people.

Responsibilities

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail experience

Customer service

Communication skills

Team leadership

Problem solving

Adaptability

Attention to detail

Job description

Reformation is seeking a Sales Supervisor to lead store performance and deliver a seamless customer experience. Reporting to the Store Manager, you will drive sales, manage inventory, and train staff across a busy retail environment in New Jersey.

You will embody brand values, motivate teams, and maintain loss prevention practices while striving for exceptional service, inventory accuracy, and a high-NPS customer experience.